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Software Development to Modernize Customer Relationships

We supported BRK with a dedicated SQUAD to develop solutions focused on user experience, to further improve customer relationships. There 
were several deliveries, all very well aligned with the needs of the end customer, achieving extremely positive evaluations.

Check out the BRK video case

Project Numbers

+16 million
people impacted
Average assertiveness of effort estimates
of SLA
of customers satisfied or very satisfied

The Challenge of Building Simple Products that Adhere to Customer Needs

BRK was looking for a new partner who understood the business and could help them in the journey of business and customer service transformation, as well as platform modernization.

In terms of technology, there were also several challenges, such as implementing PIX while it was still a novelty in the payments industry, and also the Segunda Via Fácil, designed to make life easier for BRK's customers.

What was delivered?

Several features were developed for the Minha BRK app, with the aim of making BRK's service clearer to the customer and increasing their satisfaction. Some examples are:

Minha BRK - Water Shortage Alerts
Created to provide the customer with information about the water shortage, avoiding the need to call the call center, activate WhatsApp or go to a store.

Minha BRK - Religa
Provides the reconnection service in Minha BRK, presenting the service availability time, consultation of the installation status of the connection, form for requesting the reconnection with email trigger and sending the data to the CRM.

Nas palavras do cliente:

In the words of the client:

“One thing that caught my attention from the beginning of the partnership with DB1 is the relationship, the way they relate to the customer, always being close, trying to understand what our needs are.”
Patrizia Leon
IT Executive Manager at BRK